Shipping & Delivery Policy

We currently ship across India, to all serviceable pincodes. We don’t ship internationally yet — if you’re outside India and really want one of our mirrors, write to us and we’ll see what’s possible.

• Ready-made mirrors are packed and dispatched within 2–4 business days of order confirmation.
• Custom mirrors take 7–12 business days to fabricate before dispatch, depending on size and options. We’ll email you when yours enters production and again when it ships.

Once dispatched, delivery typically takes:

• Metro cities — 3–6 business days.
• Rest of India — 5–10 business days.

Large mirrors travel by surface freight in wooden crates, which is slower but far safer than air — a few extra days beats a cracked mirror. Timelines are estimates, not promises; festivals, weather and courier load can add a day or two.

Shipping charges, if any, are calculated and shown at checkout before you pay — no surprises after. Charges depend on the mirror’s size, weight and your delivery pincode.

Every order gets a tracking reference emailed to you at dispatch. For crated freight deliveries, the courier will typically also call you to schedule the delivery window.

A little care at the doorstep saves a lot of trouble:

• Inspect the packaging before signing. If the crate looks damaged, note it on the delivery record.
• Unbox within 48 hours and check the glass and lighting. Transit damage reported within 48 hours of delivery is covered in full — see our Refund & Cancellation Policy.
• Deliveries are to your door. Couriers generally won’t unpack, mount or remove the crate.

Please double-check your address and phone number at checkout — couriers rely on both. If a delivery fails because the address was incorrect or the courier couldn’t reach you after repeated attempts, re-shipping charges may apply.

Need a delivery estimate for your pincode before ordering, or an update on an order in transit? Reach us via the contact page with your pincode or order number.