Refund & Cancellation Policy

Ready-made mirrors can be cancelled free of charge any time before the order is dispatched. Once it’s with the courier, it can no longer be cancelled — but see the damage and return sections below.

Custom mirrors can be cancelled within 24 hours of placing the order, before production begins. After 24 hours your mirror is already being cut and built to your dimensions, so the order can no longer be cancelled.

To cancel, reply to your order confirmation email or reach us via the contact page with your order number.

Every mirror leaves us packed in protective layers and a rigid crate — but couriers are couriers. If your mirror arrives cracked, chipped or with non-working lighting:

• Report it to us within 48 hours of delivery with photos of the damage and the packaging.
• We will send a free replacement of the same specification, or issue a full refund — your choice.
• Don’t discard the packaging until the claim is settled; the courier may need to inspect it.

If possible, note the damage on the courier’s delivery record at the time of delivery — it speeds the claim up considerably.

Changed your mind about a ready-made (non-custom) mirror? You can request a return within 7 days of delivery, provided the mirror is unused, undamaged and in its original packaging. Once we receive and inspect it, we’ll refund the product price. Return shipping for change-of-mind returns is arranged and paid for by you (we can help coordinate a suitable courier — glass needs careful handling).

Custom mirrors are built to your exact dimensions and options and can’t be resold, so they are not eligible for change-of-mind returns. They remain fully covered for transit damage and manufacturing defects — if we got something wrong against your confirmed specification, we’ll remake it at no cost.

All refunds are issued to your original payment method through Razorpay, our payment gateway. Once a refund is approved:

• We initiate it within 2 business days.
• Razorpay and your bank typically take a further 5–7 business days to credit your account (UPI and wallets are usually faster; card refunds can take the full cycle).

You’ll receive an email confirmation with the refund reference when it’s initiated.

If money was deducted but you didn’t receive an order confirmation, the payment usually auto-reverses to your account within 5–7 business days via Razorpay. If it doesn’t, contact us with the transaction reference and we’ll chase it down with the gateway.

Anything unclear, or a situation this page doesn’t cover? Reach us via the contact page with your order number — we’d rather solve it than quote policy at you.